Train 4 Academy turns to Cobus for VoIP upgrade

07th Mar

Delivering real cost savings, flexible options, ease of installation, and instant scalability, the service is quickly becoming the norm as the traditional ISDN Network providers [KCOM/BT/Others] are already working towards an accelerated and planned phase-out by 2025.

For thousands of businesses, this will mean an upgrade or replacement of their current telephone systems. One such business is online training provider, Train 4 Academy.

MD, Alec Lyne explains why he chose to upgrade to VoIP and why they are continuing using Cobus for all their telephony requirements.

What problem were you trying to solve?
As we were using ISDN Lines, we didn’t have the ability to provide desk phones at home. During the pandemic we have adopted a flexible working policy so now when a member of the team wants to work from home for a period of time, they are still able to receive and make calls as fluidly as they can while at the office.

Other problems were the rising cost of ISDN telephone lines moving forward along with the current system being tied to a single physical location.

What made Cobus’s product/ service stand out from other options?
We have worked with Cobus for over 10 years but while looking at VoIP options we did benchmark against two other providers in terms of cost, system functionality and how helpful and informative the points of contact were at each provider.

Cobus were the most competitive on the cost side while also providing the best customer service in terms of answering queries, advising on different kinds of options, and explaining the system and how it can be tailored for us. They spent the time to understand our needs and doing the groundwork before advising on what system to select.

What’s the main reason you would recommend Cobus’s service?
The support provided from everyone we have dealt with at Cobus has been excellent and far exceeds the majority of companies we have dealt with. From the initial meeting with our Account Manager to discuss the range of options, followed by the site visit by the Engineer to install the new system along with the aftercare from the Customer Support team – our experience of working with Cobus and their team has been extremely positive.

Cobus Operations Director, Emma Waudby said “it was a pleasure to work with Alec and the team to understand their requirements and to recommend the best solution that matched their needs. We pride ourselves on our high-level of customer service so to receive such positive feedback is fantastic and shows what an exceptional team we have.”

Cobus has been established for more than 30 years, we are experts, and we are here to make the move as seamless as possible.

If you would like to understand how much you could be saving or discuss the impending switch-off, then please contact us on 01482 225666 or email: sales@cobus.co.uk

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Train4Academy provide an online training platform for organisations looking to train their staff and track their compliance levels. With a growing Library of over 100 different Interactive Training Courses spread across subjects such as Food Safety & Hygiene, Health & Safety, Business Compliance and Soft Skills, Train4Academy have so far delivered over half a million courses to companies of all shapes and sizes.

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