Leading Hull telecoms and IT firm The One Point won the Customer Focus Award at the Hull Daily Mail Business Awards earlier this year.
“Excellence through adversity was toasted as Hull celebrated its business heroes in a year like no other.” – Hull Daily Mail Business Awards 2021
The annual awards celebrate the very best of business across the city and East Yorkshire. They give companies of all sizes – from pioneering start-ups to the powerhouses that drive the region’s economy – a chance to be recognised and be proud of the work they do.
Across all categories, the award finalists, selected in a year like no other, celebrated those who had shown resilience and determination in the face of adversity. The judges this year had to select finalists with powerful stories from the region’s companies that made 2021 one of the toughest judging tasks in their two-decade run.
The One Point prides itself on its ‘single point of contact’ service, understanding the importance of customer experience.
It has countless processes in place to monitor mood and satisfaction, and gathers feedback from customers, aware that they offer the best insights.
Strategies have been specifically adopted to encourage customer engagement, while training encourages the development of soft and hard skills so customers feel supported, and the best service can be provided.
The “high-quality responsive service” has been tailored accordingly, “offering the support and flexibility to get the best results for their business”, said the judges.
The 2020 awards ceremony was postponed due to the pandemic and held virtually on Thursday, March 11, 2021.