An award-winning business outsourcing provider has announced the appointment of a new director who will support the firm’s new and existing clients in the energy sector.
Worcestershire firm Sigma Connected, which offers expertise in customer contact, collections and sales across the energy, water, retail, financial services and telecommunications sectors, has appointed Rob Sawle as its new director of energy services.
With more than 20 years’ experience in the industry, Rob joins Sigma Connected from energy provider npower where he was director of customer operations.
As part of Sigma’s leadership team, Rob will lead the strategic support for Sigma’s clients – developing a series of new products and services unique to the UK’s energy industry and helping clients to overcome challenges they face as part of their customer offering, including process automation and efficiency.
He will report into Sigma’s chief commercial officer, Ben Jones.
Ben Jones said: “Rob is another first-class addition to our leadership team and brings a huge amount of experience and an exceptional track record. As we grow, the number of our energy clients is expanding too and we want to be at the forefront of offering them the best advice, the most innovative customer solutions and best-in-class strategy support.
“Rob will be integral to us achieving that aim and we are excited to have him onboard and leading our offering in what is a complex and heavily regulated market.”
Rob Sawle said: “My focus and experience in the energy market will hopefully add value to Sigma’s clients and first and foremost, I want to get the best outcomes for customers and make things as easy as possible for them when they interact with their energy provider.
“That also includes new entrants to the market so they can hit the ground running.
“Overall, I am delighted to be part of the team here at Sigma Connected. You can’t fail to notice the huge strides the company has made in recent years and they are building a top reputation across all sectors. They are being noticed for all the right reasons so to be part of that journey, and to help make a lasting difference for clients, is really exciting.”