East Yorkshire homebuilder Risby Homes has strengthened its team with the appointment of Jemima Clarke as its customer care manager.
In this new role, Jemima will work alongside sales manager Trina Henderson to support customers from point of sale onwards, ensuring their new home-buying experience is positive and hassle-free.
With more than 60 per cent of homes already reserved on the Shepherd’s Rest development south of Beverley, Jemima will provide first-class aftercare and advice for buyers as they move into their new homes.
Jemima will ensure any issues are swiftly resolved, work closely with the site construction team to action customer requests and be the liaison to keep home buyers and the team updated.
With 11 years’ experience working in customer care, from construction, hospitality to marketing, Jemima is looking forward to taking on this next role.
She said: “I’m really excited to have joined the team at Risby Homes. There’s a great family atmosphere, not to mention the fantastic quality of the homes.
“I’m really looking forward to getting stuck into this new role and being involved in all aspects of the customer’s home-buying journey.”
Since company owner Mark Barrett built his first development in Beverley in 1993, Risby Homes has become a family affair, with deep-rooted values at the heart of its business.
Amy Barrett, site coordinator at Risby Homes, said: “We’re delighted to welcome Jemima to the team. We care deeply about not only building exceptional houses but also giving great customer service every step of the way. We want every new Risby Homes owner’s journey to be enjoyable and as stress-free as possible. For us, a big part of building a new development is about creating a new community for people. Jemima will play an important role in helping our new residents on their home buying journey to make it one they’ll remember for all the right reasons.”
Keen to work with local people and support local development, the firm is proud to be working with Hull College to recruit new apprentices to begin in September to develop joinery, groundwork and plastering skills.
Work began on the Shepherd’s Rest development in 2018, with the first residents moving in during November 2019.