Leading UK broker The Personal Finance Centre has invested in the future of its business, its employees and the city of Hull, by moving into larger offices at the Estuary Business Park.
Despite many firms choosing to move away from commercial property as a result of the coronavirus pandemic – while asking staff to work from home – the directors at The Personal Finance Centre say investing in the firm’s infrastructure is the key to its future success.
The firm, which was previously based in Hessle, currently employs 25 staff, and plans to employ a further 25 members of the team as it expands over the next 12 months.
The Personal Finance Centre specialises in loans from as little as £3,000 to as much as £ 1million, with interest rates as low as 3.3 per cent, for everything from home improvements, major purchases or consolidation loans that help their customers take control of their personal finances.
Managing director Mark Cooke (left) said the move into the new offices in Henry Boot Way would allow for expanding the workforce, and in turn give customers an even better experience.
He said: “We’re really excited about our expansion plans and moving into bigger and better offices in Hull proves our commitment to invest in our business, our people and the city of Hull.
“We are looking to double our staffing and this move will play a huge part in that.
“Our growth plans were put in place pre-Covid, but we are pleased to say we are able to come out of the pandemic with job creation plans firmly in place.
“Despite geographically not moving that far, we are moving from the boundary of the East Riding into Hull for the first time.”
Mr Cooke, a previous recipient of the Entrepreneur of the Year accolade in the Institute of Directors (IoD) Awards, said the mental health of his staff played a big part in the decision to invest in bigger office space.
He said: “Although staff can work from home as they have done throughout the pandemic, we have a real team culture at The Personal Finance Centre and we bounce off each other in a fast-paced environment.
“We’ve listened to our staff to find out what they want going forward, and they have told us they want to be in an office environment, working alongside their colleagues.
“Some of our employees don’t have the luxury of having an office at home, so they have told us how important it is for them to be able to get out of their home and work in a proper office space.
“For their mental health we’ve invested in the office space to ensure they can continue with their careers after a tough year, in a modern working environment.
“It’s really important to us our staff are happy and healthy, and they are delighted. It’s a really exciting chapter in the future of the business.
“We are sure that this relocation will help to create a fresh new environment which will best support our people and the business, as we seek to grow in 2021 and beyond.”
The Personal Finance Centre was launched 10 years ago by Mr Cooke and Stuart Branton, who have a combined 75 years’ experience in the finance industry.
As a broker, the firm can offer secured loans, unsecured loans, commercial loans and mortgages, and customers are considered regardless of their credit profile.
Mr Cooke, who has previously held senior positions at First Plus and Black Horse, added: “We offer customers an extremely personable and hand-held journey from the very beginning, right through to completion.
“We believe in making it as easy and hassle-free for our customers as possible, and we pride ourselves in offering them a tailor-made service.
“We’re very personal, we’re not a ‘computer says yes, computer says no’ type of company.
“We offer fast, friendly and easy finance options for people in all financial situations.
“As a broker, we engage with all of the lenders on our panel to ensure customers receive the best loan to suit their individual circumstances.”
The firms’ reputation is reflected in its 4.9 Trustpilot score, with 94 per cent of customers rating it as “excellent.”
Customers who say they felt “trapped” with debt have told in reviews how they are no longer “drowning in debt”, thanks to getting help from The Personal Finance Centre.
And the expansion plans have also been welcomed by the finance industry, with firms including Optimum Credit, Oplo, Everyday Loans and The Money Group offering their praise.
Nigel Brookes from Oplo said: “It’s great to receive the news that our friends and colleagues at The Personal Finance Centre are growing and moving into bigger and better workspace.
“We wish the firm all the best in your new home and look forward to more continued growth and success together for the rest of the year and beyond.”
Simon Mules from Optimum Credit said: “We are delighted to see the continued growth and expansion of The Personal Finance Centre and the move to larger and modern premises reflects the success they have had in recent years, as well as through the period of the pandemic.
“It goes to show that the value of tailored financial advice should never be underestimated and the move will simply allow The Personal Financial Centre to expand and satisfy the growing number of customers they attract through their ability to find sound financial outcomes for customers who need help to rearrange their finances.”
Martin Stewart from The Money Group said: “We are delighted to see Mark and his team at The Personal Finance Centre making such a positive commercial move after what has been a difficult year for many.
“We have a close working relationship with TPFC and there are many cultural similarities between our businesses, the main one being to ensure the consumer gets the correct advice at every stage of their journey to raising money.
“We plan to collaborate further with Mark and TPFC in the months ahead and want to congratulate them on this positive statement and belief they have, not only in their own business, but in the local area by providing jobs and security for local residents.”