East Yorkshire-based luxury holiday homes manufacturer Victory Leisure Homes has made two new appointments that strengthen its senior team and confirm its commitment to meeting customers’ needs.
Mark Cooper has joined Victory as head of customer experience, in a role that will see him working with colleagues across the firm to ensure every aspect of its operations contribute to market-leading customer satisfaction.
Mark is an industry veteran with more than 30 years’ experience in the holiday home sector.
He said: “I was attracted to Victory by its vision and what it wants to achieve in the market – it’s clear it doesn’t want to be just another holiday home manufacturer and demonstrates that by doing things differently.
“Being truly customer-focused is a big part of that, and it’s what makes Victory really exciting for me. I want to build a team that delivers not just the best service in this industry, but the best service in any industry.
“As well as overseeing customer service and working with our parks to give holidaymakers the best experience in our holiday homes, my role involves analysing customer feedback and working with our design, engineering and production teams to use it to continually improve the products we offer.”
Victory has also appointed Tom Johnson as area sales manager for Scotland. He will be responsible for building on the firm’s growing success north of the border, introducing Victory’s industry-leading range of homes and lodges to park owners there.
Tom said: “It feels like a great time to join Victory. I was aware of its investment in growth and its new range of homes through contacts in the industry, who were all saying the same thing – that Victory is taking an innovative approach that’s different to traditional companies in the sector.
“I’m looking forward to pushing on with the progress we’re already making in Scotland and working with park owners to help them build their businesses by introducing new, exciting homes and lodges to holidaymakers.”
Victory Leisure Homes managing director Gary Corlyon said: “I’m delighted to welcome Mark and Tom to our growing team.
“At Victory we have a passion for designing spaces that really work and creating environments that are built for real life.
“As our customer needs change and evolve our goal remains the same: to build homes that stand apart from the competition and give holidaymakers the experience they deserve.
“Mark and Tom will make a valuable contribution towards achieving this goal and supporting our ongoing growth as a leader in the holiday homes industry.”
The new appointments are part of a wider growth story for Victory Leisure Homes. Over the past year the firm has quadrupled production at its sites in Hull and East Yorkshire.