As a long standing business of almost 33 years, never before have we seen a greater need to deliver the very best levels of customer service.
In a time where customer expectations are higher than ever, delivering a high level of customer experience, or ‘CX’ as it’s now commonly known, isn’t just a nice-to-have; it’s a business imperative. Companies must prioritise customer satisfaction to maximise loyalty and advocacy and drive sustainable growth and profitability.
For these reasons, and most importantly, ensuring all at Cobus deliver an exceptional service, we have invested in a dedicated ‘Customer Experience Manager’. This position will play a pivotal role by championing a customer-centric mindset, fostering cross-functional collaboration, and leveraging data-driven insights, all with the ultimate objective of ensuring every interaction with our customers is exceptional. Georgina Bishop has a wealth of experience and in-depth knowledge of people management, customer service, and the implementation of innovative and improvement procedures.
In today’s business landscape, where technology continues to reshape industries at breakneck speed, the delivery of unparalleled customer experience cannot be overstated. Whether in the technology or any other sector, companies that prioritise customer satisfaction are not only surviving but thriving.
In the telecommunications arena, few innovations have had as profound impact as Voice over Internet Protocol (VoIP). Since its inception, VoIP has fundamentally altered the way we communicate, especially from a business perspective. From cost savings to enhanced features and its ease of deployment, VoIP has reshaped the telecommunications landscape in ways previously unimaginable. Here at Cobus we have seen greater change in the last few years than the last three decades.
That need for change is set to continue with the national switch off that will see all primary network providers [KCOM/BT etc.] already working towards an accelerated and planned phase-out of traditional telephone lines by the 2025 deadline.
Businesses will be forced to transition to VoIP/Hosted/SIP; it is no longer just a matter of convenience but a strategic imperative for businesses looking to thrive in today’s digital age. With its cost efficiency, flexibility, scalability, advanced features, and reliability, VoIP offers a comprehensive communication solution that empowers businesses to stay connected, productive, and competitive in an increasingly interconnected world. By embracing VoIP, businesses can unlock new opportunities for growth, innovation, and success, positioning themselves for long-term prosperity in a rapidly evolving business landscape.
To support our current and future customers on their journey to a more cost effective, flexible telephony solution, our newly appointed Customer Experience Manager will be there to strategically plan these interactions, ensuring that the transition is a smooth one.
In essence, our investment and commitment in delivering exceptional customer experiences is future-proofing the business in an increasingly competitive and customer-centric landscape; and will remain at the top of our agenda for 2024 and beyond.
Why not make the change now (before the network is switched off!) and contact our dedicated and award-winning team today on 01482 225666.
