Broadband provider appoints seasoned industry expert to oversee service operations

26th Jul

Hull-based ultrafast broadband provider Purebroadband has appointed Sally Kirkwood into an expanded role as its new service operations manager.

Sally spent 10 years working for KCOM, operating the past three years as its service manager before being headhunted for her new role.

Her valuable experience is set to be vital to Purebroadband’s rapid progression as it rolls out its high-speed services at an ever-increasing rate in towns and cities across Yorkshire.

She said: “It was a really big move for me personally and professionally to decide to leave and try something new. The stage Purebroadband is at is really exciting and that’s what persuaded me to roll my sleeves up and be a part of it.

“They are an ambitious team who are overwhelmingly customer-focused so I was eager to get involved. My initial aim is to build a team that’s ready and set to get close to our loyal customers and build on the fantastic support we are offering. I am a firm believer that rock-solid customer service is paramount in any industry, but especially in this one. People rely on us to meet their expectations and when an issue arises, they need us on hand to make it right.

“I’ve started by understanding the service side, focusing on supporting the team as we grow and welcome new team members and placing a lot of focus on ensuring we’ve got the right processes and supporting documents in place. My priority will be to look at how we can build on improving things for our people and our customers. 

“It’s fast-paced and really varied. Every half an hour is different. There’s a lot to get at as part of this dynamic team but I love getting stuck in.”

Tony Jopling, chief operating officer, said: “As a team, we are delighted to welcome Sally to Purebroadband. Given her years of experience in the sector, having her join us shows just how serious we are about providing the very best customer experience – therefore setting us apart from our competitors.

“I have admired her work from afar for quite some time so it is a real boost to make her part of our team. As we continue on our ambitious expansion, there’s no let-up in the popularity of our service and I am confident Sally will help us to shape that exciting future.”

BusinessWorks Hull & East Yorkshire Autumn 2021

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